How we use your enquiry

Who collects and holds your information

Matariki Stars Limited trading as Local Cleaning collects and holds personal information you submit through this website.

Local Cleaning is a trading brand of Matariki Stars Limited.

Purpose

We collect this information so we can route your enquiry to the named specialist service responsible for the work.

Local Cleaning is the starting point for specialist restoration and healthy-home services in Taranaki. Quoting, pricing, scheduling and delivery are then handled by the specialist responsible for that work.

What an enquiry contains

When you use the enquiry form, Local Cleaning collects:

• your name
• your email address
• a phone number, if you choose to provide one
• the town or property area
• the service category you selected
• your brief message
• any optional photos, PDF reports or test results you choose to attach, sent with the enquiry so it can be assessed and responded to
• your privacy acknowledgement

Attachments are optional. Photos are resized in your browser; PDFs are sent unchanged, including any information or metadata they contain. Files are sent with your enquiry email to the recipients below and are not published on this website. Only attach information relevant to your enquiry that you have permission to share, and remove any unrelated personal information before uploading.

For a site assessment booking request, we also collect the property address, whether it is occupied or vacant, any preferred dates and times, and access or key-pickup arrangements. We use these details to arrange the visit with you and share them with Detections, which carries out the assessment. Enquiries, booking details and attachments are handled by email; they are not stored in a website customer database or sent to AI.

Intended recipients

All website enquiries, site assessment requests and existing meth report reviews are currently delivered directly to info@restorationcompany.co.nz for administration by Restoration Company. The named specialist remains responsible for the relevant service, including Detections for assessments and report reviews. This temporary arrangement does not rely on forwarding from a Detections mailbox.

Voluntary collection

Submitting an enquiry is voluntary. Required fields are necessary to process a form enquiry. If required fields are missing, the form enquiry cannot be processed. You can email info@localcleaning.co.nz instead.

Questions about our services

You can read our frequently asked questions without submitting or saving a question. There is no AI question assistant on this website at launch. Use the enquiry form if you would like us to contact you.

Website and email providers

Vercel hosts this website and Resend delivers enquiry emails. Our email service holds the messages and attachments we receive. These providers may process information outside New Zealand and retain operational or security logs under their own service arrangements.

How long we keep enquiries

We review unsuccessful enquiries every three months and delete those whose last contact was more than twelve months ago, including their attachments, unless there is a continuing lawful reason to keep them. Ongoing enquiries and records of actual work are kept for as long as needed for the work and applicable legal, accounting or dispute purposes.

Your rights

You may request access to, and correction of, personal information we hold about you.

How to contact us

Privacy, access and correction requests go to info@localcleaning.co.nz. A physical business address is not published on this website.